Privacy & Cookies


Floors Castle respects your privacy and will take all steps to protect personal information we hold about you.


Privacy

Booking your Floors Castle tickets and purchasing on-line is quick, easy, convenient and safe. Floors Castle makes every effort to maintain customer confidentiality when securing an online payment. This includes ensuring the security of your credit card details and other personal information.

We collect two types of information about you (‘your information’):

  • Personal information such as your name, address, telephone number, date of birth, age, and email address and any other information that you provide to us when you register with us either in person or online when you purchase our tickets.
  • Information that does not identify you, but which relates to your use of the Website such as the pages visited on our website and the dates and times of your visit. We use cookies’ (for more information about cookies see our Cookies Policy)

How do we protect your information?

Your information is stored on secure servers in the European Economic Area (‘EEA’). If we do store outside the EEA area, we will put appropriate controls in place to ensure your information is protected.

You are responsible for ensuring that your information is accurate and kept up to date.

How do we use the information that you provide us?

We use your Information for the purposes of:

  1. Contacting you (by email or post) with information about our products and future events and to send regular newsletters. Please note that this will only be done if you have opted in to receive email communication at the point of registration or when making a booking. You may notify us at any time if you do not wish to receive these offers by clicking on the ‘UNSUBSCRIBE’ link in those emails, or by contacting us at our address. Please note that it can take up to 72 hours for our systems to update your change in subscription status.
  2. Making the website available to you by recognising the IP address of your computer and any preferences you may have indicated on earlier visits.
  3. Monitoring visitor traffic on our website and conducting analysis on the performance of our website so that we can improve user experience.

Changes to this policy

Because we are constantly improving our website there may be developments in how we use your data. All such development will be promptly notified to you in this policy. Your continued use of our website will signify that you agree to any such changes.

Cookies

This site uses cookies to store information on your computer.

Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used.

These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking some simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of this site. If you're not happy with this, we won't set these cookies but some nice features on the site may be unavailable.

To control third party cookies, you can also adjust your browser settings.

By using our site you accept the terms of our Privacy Policy.

Cookies and how they benefit you

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

  • Make our website work as you'd expect
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

We use cookies to make our website work including:

  • Making our shopping basket and checkout work

There is no way to prevent these cookies being set other than to not use our site.

Social website cookies

So you can easily 'Like' or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

  • ShareThis - provides us with lots of sharing buttons all in one neat package

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Anonymous visitor statistics cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called "analytics" programs also tell us if , on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

Cookies we use:

  • __ga - Google Analytics
  • __gat - Google Analytics
  • PHPSESSID - Session Cookie
  • moomoovisited and moomooday - Allows us to display different content based on the number of times visited
  • __atuvc and __atuvs - AddThis - Social media content sharing
  • moocookiecontrol - Manages your cookie preferences

 

Turning cookies off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our's and a large proportion of the world's websites as cookies are a standard part of most modern websites

It may be that your concerns around cookies relate to so called 'spyware'. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

Scotland’s Largest Inhabited Castle

Roxburghe Estates
Kelso
Roxburghshire
TD5 7SF
Scotland.

T:01573 223 333
F:01573 226 056 
E: enquiries@floorscastle.com

Have your say...

Floors Castle would like to hear from you. Email us
feedback@floorscastle.com