Accessibility


Floors Castle is largely accessible and we welcome visitors with different access requirements, however, due to the historic nature of the Castle and its grounds, disabled access is limited in some areas.


Pre arrival – If you require any further information about specific access or advice on planning your visit, please call 01573 227660/223333 or email enquiries@floorscastle.com

Location Postcode - TD5 7SF.  Floors Castle, Kelso, Scottish Borders, Scotland. Once you are in Kelso, please look for the many tourist signs ‘Floors Castle’ that are dotted around the market town and approach roads.

By Road: There are three major trunk roads within the Scottish Borders; the A1 in the East, the A7 and the A68 in the Central Borders.

By Rail: The Scottish Borders is accessible by train on the East Coast mail line between London and Edinburgh stopping at Berwick Upon Tweed which lies approximately half an hour away.  Public transport operates from the town.  The stunning Borders Railway line stretches for 30 miles and takes just 55 minutes from Edinburgh city centre, through Midlothian to Tweedbank in the Scottish Borders. Public transport again operates from Tweedbank and Floors Castle is approximately 25 minutes drive away. www.bordersrailway.co.uk/explore

Car parking: There are two car parking areas. For the main visitor attraction that is the Castle & Grounds, please enter by the main gates off Roxburgh Street and follow directions to the woodland car park.  Disabled bays are available near the Courtyard entrance which will avoid steps enroute.  Please ask the pay hut team and or follow the signs.  Car parking for the Terrace Cafe  and walled gardens only, are located off the B6397 sign posted Terrace Cafe/Estates Offices.

By Bike: The area offers some of the best mountain biking in the world.  The quiet roads offer fabulous road or touring cycling options and we offer a cycle pump track just 5 minutes away from the grounds.  If you would like to stop for refreshments here at the terrace Cafe after your cycle, we provide cycle racks and plenty of homebakes.

Surfaces around the Castle and Grounds vary between grass, gravel and tarmac.

A welcome map is given to every visitor on arrival which offers basic layout.  Please do ask for additional assistance on or pre arrival. Staff may not always be aware of disabled persons in the car and do not want to cause offence. We are here to assist in any way.

Group coaches

Coaches are permitted to drop off and collect guests to the front of the Castle and park up in the coach bays near the woodland car park at all other times.  Coaches can transport guests to the Terrace Café and Walled Gardens as this can be up to a 8 - 10 minute walk from the main Castle. Car parking for cars and coaches is available at the Terrace Café area.

Visiting the Castle

The main entrance to the Castle has 12 wide stone steps.  For alternative access, please call in advance or go directly to the Castle Gift shop (located near the Courtyard Café)  where a member of our team will come and meet you and escort you to a lift up to the main entrance hall.  We do have one small and basic wheelchair available for indoors use which fits our lift. The lift in the Castle was installed for the 9th Duke and is limited in size and cannot take bigger and more modern chairs.

The tour takes you through several rooms all on one level before moving to the lower floor where the tour continues.  Assistance to this floor via the lift can be offered.

Grounds & Gardens

The main area outside the Castle is gravel path.

We offer extensive riverside and woodland walks throughout the grounds so please be mindful of the undulating terrain and length of the routes before embarking.  Maps are handed out to assist you in your planning.  Please wear appropriate footwear.

Public toilets

We have three sets of within the Grounds and all have access facilities and baby changing facilities.

Catering facilities

We have the Courtyard Café nearest the Castle and the Terrace Café next to the Walled Garden.  Both have disabled ramps access routes and are wheelchair accessible within.

To call to reserve a table:

Courtyard Café – 01573 227660

Terrace Café – 01573 225714

Gift Shop

Our Castle gift shop is located toward the exit of the Castle tour and is fully accessible for wheelchairs. The paths around the gift shop and Courtyard Café are suitable for wheelchairs. The Terrace Café gift shop and deli is located near the Walled Garden which is again accessible for wheelchair users.  The Millennium Parterre formal garden has gravel paths and this does make it tricky for manual wheelchair users.  Motorised/mobility scooters are no problem.

Assistance dogs

Assistance dogs are welcome in all areas of the Castle, Grounds and Gardens and water bowls can be located at both Café’s.

Emergency Evacuation

Staff are trained in emergency procedures and in the event of an alarm, please follow the instructions of the Castle staff.

Sickness or Injury

We have trained first aiders on site at all times.  Please ask the nearest member for staff if help is required. We keep a record of all accidents and injuries.

Contact details

Should you have any queries, please call/email:

01573 223 333 enquiries@floorscastle.com

Feedback

We are always looking for ways to improve our facilities so please do pass on your comments about your visit to Floors by speaking to a member of the castle staff or emailing feedback@floorscastle.com.

Scotland’s Largest Inhabited Castle

Roxburghe Estates
Kelso
Roxburghshire
TD5 7SF
Scotland.

T:01573 223 333
F:01573 226 056 
E: enquiries@floorscastle.com

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