Front of House – Terrace Café


Do you enjoy working with people, have a positive attitude, a passion for food and the ability to provide excellent customer experience?

Do you want to be part of a dedicated and successful team in a busy and fast paced environment?

If this is you, why not apply to join our Front of House team at Floors Castle. We are looking for experienced and enthusiastic front of house staff to add to the team at our Terrace Café and Courtyard Cafés.


The Role

As a member of the Front of House Team, you will contribute to the provision of a quality service to meet high standards in line with agreed procedures and provide a warm welcome to visitors. The Terrace and Courtyard Cafes are very busy environments through the season, and applicants will need to be prepared to give their best each and every shift.

Occasionally situations may arise that require the post holder to perform other duties or tasks as may be reasonably requested by the Manager.

 

Responsibilities and Duties

1. Customer Care

We pride ourselves on the service we provide to our customers, and work hard to always improve. You will be expected to provide the highest standards of customer care, and represent Floors Castle to the best of your ability at all times.

2. Presentation of Café

Contribute to presenting the café to agreed standards so that customers enjoy a comfortable and welcoming environment. Make sure that tables are cleared promptly and efficiently and that The Terrace and Courtyard Cafes look as good in the middle of a busy service as they did before it began.

3. Cleaning

Undertake all tasks as trained and directed so that high standards of Health and Safety and hygiene are met.

4. Security

Ensure all aspects of security, fire safety and emergency procedures are carried out, so that company policies and practices are adhered to.

5. Financial Controls

Ensure that all accounting procedures, daily and weekly, are handled in accordance with policies and procedures, so that all audit requirements are adhered to. The use of the EPOS system will be required, full training will be provided. You will be expected to be able to close the till at the end of the day, and troubleshoot problems as they arise.

6. Health & Safety

All staff are expected to observe all health and safety at work regulations as set out by Floors Castle in accordance with its statutory obligations. You will be prepared to undertake any training that may be required to support this.

7. Any Other Duties

Undertake any other duties as may reasonably be requested of a Catering Assistant.

Assist with the running of various events/ functions throughout the year, including working in the Castle when required. Evening work is not a regular requirement, though will be necessary on occasion. You will be required to work weekends and Bank Holidays.

 

Qualifications and Skills

Knowledge Desirable

Holds Basic Food Hygiene certificate

Skills Essential

Good verbal communication skills

Flexibility

Good organiser

A team player

Ability to use own initiative

A good level of numeracy

Desirable

Good written communication skills

Experience Essential

Has worked as part of a team

Proven experience in Front of House 

Desirable

Has cash handling experience. Has experience in assisting the general public

 

Our Values

Custodians, Community, Authenticity, Drive & Warmth

To understand, improve and develop our natural, heritage and built environments, allowing them to flourish as sustainable businesses capable of making significant contributions to a vibrant Borders community, now and for generations to come.

 

How to Apply

If this post interests you please apply in writing to:

D. Ford
Roxburghe Estates Office
Kelso, Roxburghshire
TD5 7SF

E-mail: [email protected]

Scotland’s Largest Inhabited Castle