There are a number of measures that we have in place to keep our visitors and our team safe. The one that will have the most effect on visitors is the staggered admission to the castle. There will be ten-minute slots available for booking through the website, admitting groups of no more than six visitors at intervals that will help with social distancing.
We have also moved all our ticketing online, to avoid unnecessary contact between people. Where on-site payments are needed, such as in the Apple Shed or Castle Gift Shops, or the Terrace and Courtyard Cafes, we ask that visitors pay by card where possible. There will be hand sanitiser stations around the site, we will be implementing cleaning throughout the day, and we strongly encourage the wearing of masks for those that are able. Our team will, of course, all be wearing masks or visors if they can. There will also be a track and trace element to the visitor experience, so please be prepared to give us your contact details on entering the house.
The cafes and gift shop will have limited capacities, as they are indoor spaces, but we can be less restrictive with the gardens, though these too will have a cap on numbers. Our aim is to be as responsible as possible, whilst trying to provide as ‘normal’ an experience as we can, and doing our utmost to make sure that all our visitors enjoy their time here with us.
Thank you for your understanding and support.