FAQs

Though the operating restrictions we are under have now been eased, there are a number of measures that we still have in place to keep our visitors and our team safe. The one that will have the most effect on visitors is the staggered admission to the castle. There will be ten-minute slots available for booking through the website, admitting groups of no more than twelve visitors at a time to help in controlling capacity.

We have also moved all our ticketing online, to avoid unnecessary contact between people. Where on-site payments are needed, such as in the Apple Shed or Castle Gift Shops, or the Terrace and Courtyard Cafes, we ask that visitors pay by card where possible. There will be hand sanitiser stations around the site, we will be implementing cleaning throughout the day, and we strongly encourage the wearing of masks for those that are able. Our team will, of course, all be wearing masks or visors if they can. There will also be a track and trace element to the visitor experience, so please be prepared to give us your contact details on entering the house.

Our aim is to be as responsible as possible, whilst trying to provide as ‘normal’ an experience as we can, and doing our utmost to make sure that all our visitors enjoy their time here with us.

Thank you for your continued understanding and support.

Tickets & Passes

Will my 2020 pass be valid for 2021?

Due to the pandemic and lockdown closures of Floors Castle, we have made the decision to renew all Annual Passes purchased from October 2019 onwards. Pass holders have the opportunity to be re-issued a pass with a new expiry date of 31st March 2022. To activate your new expiry date, please present your current pass at one of our kiosks or gift shops during your next visit, once our doors have reopened.

When can 2021 passes and tickets be purchased?

2021 passes are now available for purchase. Please visit the Annual Pass page for more information: https://www.floorscastle.com/tickets/annualpass/

Admission tickets for the 2021 season can be purchased from the 30th of April 2021.

Where can 2021 tickets be booked from?

We ask that all tickets are purchased prior to your visit through our website www.floorscastle.com/tickets

Booking and visiting Floors Castle

Do I need to wear a mask?

It is still a requirement that masks or face coverings are worn inside where possible. Our team will all be wearing masks. We encourage the use of hand sanitiser stations, and Test and Protect information will still be collected.

Do I need to book a visiting time slot?

In line with our Covid policy, we ask that all visitors that wish to enter the house book a time slot to do so. These are available when you purchase your tickets through our website, and there is an entry slot every 10 minutes from 1030 to 1600.

How many people can visit Floors Castle as a group?

The limits on how many people can visit have been lifted, but we are still operating timed entry in limited numbers. Twelve people can now be admitted every ten minutes. Whilst the legal requirement to socially distance has been removed, our team will still do so.

Are group tours available?

Group visits to Floors Castle and Gardens are available. Groups are defined as 10 or more visitors and receive a special group rate for entry. All group visits must be booked in advance by contacting [email protected].com. Further information can be found on our website www.floorscastle.com/tickets/group-bookings/

Are private tours of the Castle available?

Unfortunately, private tours of the castle are not available at this time.

When can I visit Floors Castle?

We open our gates again on the 30th April 2021 and will be open seven days a week from 10.30am until 17.00pm (last admissions to the house at 1600) until the end of September*.

*Floors Castle is also a private family home, and as such, parts of the site will be closed on occasion. Periods of closure will be listed on our website, and visitors will be unable to book for these days. We apologise for any inconvenience caused.

When can I visit the Floors Castle grounds and shops?

The Terrace Cafe, Appleshed Gift Shop and Deli and the estate walks open for the season on 30th April 2021 from 10.30am-17.00pm and will remain open seven days a week until the end of September 2021*

*Floors Castle is also a private family home, and as such, parts of the site will be closed on occasion. Periods of closure will be listed on our website, and visitors will be unable to book for these days. We apologise for any inconvenience caused.

Can I return my tickets if the COVID restrictions change in my area?

Unfortunately, tickets are non-refundable. Though we will endeavour to re-book you an entry slot when it is possible to do so.

Are there any outdoor attractions at Floors Castle?

Floors Castle has a variety of outdoor spaces to enjoy; the Walled Garden and Millennium Garden, the Star Plantation, cycle trail and waymarked walks all offer the chance to get some fresh air and exercise in beautiful and scenic surroundings.

COVID-19

Floors Castle COVID Guarantee

We will do our very best to keep our visitors and our team safe. We will adhere to all government regulations around best practice whilst restrictions are in place. We ask all of our team and visitors to do the same to allow everyone to enjoy their time here safely and securely.

Coronavirus measures in place at Floors Castle

• We require all visitors wishing to enter the house to book a time slot to do so (see above). This will serve to limit numbers and help with social distancing within the house.
• All visitors will be required to submit their contact details on entering the house for Track and Trace.
• Where possible, we ask that visitors maintain a social distance of 2 metres from those outside of their group.
• Where possible, we ask that all visitors wear a mask, face covering or visor whilst moving in inside spaces.
• Hand sanitiser stations will be in place around the house, gift shops and cafes. We ask that visitors make use of these on entry and exit.
• Staff will be actively sanitising high traffic areas throughout the day.
• We ask visitors to use contactless card payments where possible.
• The gardens, gift shops and cafes will have a cap on numbers, and staff will monitor and advise accordingly.