Terms & Conditions

Online gift shop

Hamper Shipping Terms & Conditions

  • Shipping to UK mainland addresses only.
  • All our hampers are hand packed.
  • Please allow 4-5 working days for your hamper to arrive.
  • Last orders from the online shop to arrive before Christmas through postage or courier is – 16th December 2021
  • Last orders from the online shop for click and collect service – 21st December 2021
  • All click and collect & Floors Food to go orders must be collected by – 4pm, 23rd December 2021
  • A shipping tracking number will be emailed to those purchasing courier service which contains confirmation details.
  • Occasionally, in unforeseen circumstances, it is necessary for us to substitute an item – in this situation the item will be of equal or greater value to that which it replaces.
  • Once an order is dispatched, we will email you with a tracking number if we have your email address. You can then track your order online with our courier. If you have entered a UK mobile number on your order, and the delivery is in the UK, you will receive text message notifications from DPD with information about your delivery time slot.
    We recommend that you download the DPD app on Google Play or the App Store where you can track your parcel’s delivery progress and choose any delivery preferences.

Christmas last order dates

  • 16th December 2021: Last day for postal orders to arrive before Christmas.
  • 21st December 2021: Last day for click and collect orders.
  • Click and collect orders can be collected from the Apple Shed until 3pm on the 24th of December.
  • Any orders placed from the 22nd of December 2021 until the 10th of January 2022 will not be dispatched until the 10th of January 2022 at the earliest.

Scotland’s Largest Inhabited Castle