Retail Supervisor

The Role

Retail Supervisor will be part of Floors Castle Enterprises and report to the Operations Manager

About us

The estate has been part of the Scottish Borders since 1358. Everything we do, is to ensure that we
continue into the next millennium. Through our longevity we have developed deep connections with the
land and its people and we are guided by the principle that our operations benefit the health of the
environment and the prosperity of local communities. We are not just enduring; we will constantly
innovate and grow to maximise the potential of the region and land under our care so we will be a source
of inspiration and a model estate for the 21 st Century.

Passionate People

It takes a certain sort of person to flourish in such a fast-paced, multi-dimensional environment like
Floors Castle.  We look for talented, self-motivated and enthusiastic individuals who will be able to share
our passion for providing a warm welcome and amazing experiences.

Our Values

Custodians Community Authenticity Drive Warmth

“To understand, improve and develop our natural, heritage and built environments, allowing them to
flourish as sustainable businesses capable of making significant contributions to a vibrant Borders

community, now and for generations to come.”

Purpose of the role

• To lead on all aspects Floors Castle’s Retail offer for the Apple Shed Gift Shop, Online
  and the Castle Gift Shop.
• To maximise income and profitability, and to support a distinct identity for the retail
  offer at Floors Castle.
• To Ensure the success of Floors Castle retail and to meet agreed targets.
• To maintain a positive team ethic.

Key responsibilities

• Maximise revenue and profitability working within annual budgetary parameters.
• Ownership and control of the Floors Castle Enterprises Retail budget, in collaboration
  with the Operations Manager.
• Work towards agreed targets, and motivate your team to do the same.
• To lead and develop a small team in providing the highest possible standard of service.
• Create and manage rotas for both gift shops in line with the demands of the business
  and in compliance with agreed budgets.
• Report on performance to the Operations Manager and FCE leadership team through
  agreed KPIs
• To lead on all aspects of stock management and the retail related Tevalis EPOS system.
• Organise and conduct stock takes.
• Ensure retail spaces are excellently merchandised to maximise sales and visitor
  experience.
• To develop and grow relationships with local and national suppliers to support a unique
  retail experience at Floors Castle.
• Develop and grow additional revenue streams through E-commerce, in collaboration
  with the Marketing Team.
• To work with the Castle Kitchen Team to develop and grow the Floors Food brand.
• To collaborate with the Floors Castle Enterprises Operations team to creatively create
  content for our Social Media channels to promote Floors Castle retail brand and
  products.
• Devise and implement promotional campaigns in consultation with our marketing team.
• To contribute proactively to the wider Floors Castle Enterprises team, promote events
  and the wider business.

Hours of Work

Five days from seven, 37.5 hours a week

Through the season the position will be based for two days in the Apple Shed, one day in the Castle Gift
Shop and two days office time per week. This is a guideline only, and shop floor time will need to be

adapted as the business demands.
Weekend and Bank Holiday working will be required.

Qualities you will possess

• Passion for what you do
• Positive and friendly with a “can do
  attitude”
• Attention to detail
• Ability to prioritise and organise
• Proactive
• Take responsibility for yourself
• Excellent Customer Service Skills
• Confident to make decisions and to stand
  by them
• Flexibility
• Excellent communicator
• Excellent personnel management
• A sense of fun!

What do you need to be successful?

• Previous experience of retail operations is essential.
• Proven experience in retail or in a related supervisory or management position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Excellent organizing and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• A willingness to learn and the ability to develop new skills.
• Confident with IT and software packages, including good Excel skills.