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FAQs

Tickets & Passes

When can 2022 passes and tickets be purchased? image/svg+xml

2022 passes are now available for purchase. Please visit the Annual Pass page for more information. Admission tickets for the 2022 season can be purchased from the 1st of April 2022.

Where can 2022 tickets be booked from? image/svg+xml

All tickets for day visits and events can be purchased prior to your visit through our website.

Booking and visiting Floors Castle

Do I need to wear a mask? image/svg+xml

It is no longer a requirement that masks or face coverings are worn inside. Our team may be wearing masks and we encourage those visitors that wish to wear a mask or face covering when inside the castle. We encourage the use of hand sanitiser stations situated around the site, and social distancing is recommended where possible.

Do I need to book a visiting time slot? image/svg+xml

All visitors that wish to enter the house can pre-book a time slot to do so. These are available when you purchase your tickets through our website, and there is an entry slot every 10 minutes from 1030 to 1600. Please note, it is not essential to book in advance, and tickets can be purchased on site on the day of your visit.

How many people can visit Floors Castle as a group? image/svg+xml

The limits on how many people can visit have been lifted. Groups of all sizes are encouraged to come and visit and enjoy what we have to offer. Larger groups (25+) may be staggered on entry, or split if they are having a guided tour, to enable everyone to get the best out of their visit. Whilst the legal requirement to socially distance has been removed, our team will still do so.

Are group tours available? image/svg+xml

Group visits to Floors Castle and Gardens are available. Groups are defined as 15 or more visitors and receive a special group rate for entry. All group visits must be booked in advance by contacting [email protected]. Further information can be found on our website.

Are private tours of the Castle available? image/svg+xml

Private tours of the castle are available, for prices and further information, please contact [email protected].

When can I visit Floors Castle? image/svg+xml

We open our gates again on the 9th April 2022 and will be open seven days a week from 10.30am until 17.00pm (last admissions to the house at 1600) until the end of September*. *Floors Castle is also a private family home, and as such, parts of the site will be closed on occasion. Periods of closure will be listed on our website, and visitors will be unable to book for these days. We apologise for any inconvenience caused.

When can I visit the Floors Castle grounds and shops? image/svg+xml

The Terrace Cafe, Appleshed Gift Shop and the estate walks open for the season on 9th April 2022 from 10.00am-17.00pm and will remain open seven days a week until the end of September 2021.* From October 1st the grounds are closed, but the Gardens, Terrace Café and Apple Shed remain open from 10.30 until 4pm. *Floors Castle is also a private family home, and as such, parts of the site will be closed on occasion. Periods of closure will be listed on our website, and visitors will be unable to book for these days. We apologise for any inconvenience caused.

Can I return my tickets if I cannot visit? image/svg+xml

Unfortunately, tickets are non-refundable. Though we will endeavour to re-book you an entry slot at a time convenient to you.

Are there any outdoor attractions at Floors Castle? image/svg+xml

Floors Castle has a variety of outdoor spaces to enjoy; the Walled Garden and Millennium Garden, the Star Plantation, cycle trail and waymarked walks all offer the chance to get some fresh air and exercise in beautiful and scenic surroundings.

Is there parking available? image/svg+xml

Yes, there are free public car parks available at the woodland car park adjacent to the castle, and at the gardens. There is limited parking available for camper vans/caravans and coaches.

Please check our Opening Times and Plan Your Visit pages prior to your visit to understand what is open

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Can we be of assistance?

If you have not found the answer you were looking for or would prefer to speak to a member of our team, please get in touch.